What is your return policy?
Contact us (please include your order number) within 30 days of receiving your order, and we'll help you out ASAP with any returns and additional questions.
Please note that we reserve the right to refuse or limit refunds if we determine our refund policy is being abused.
What happens if my order is delayed?
If your order does not have tracking information, is in transit, is pending, or expired beyond 60 days from the original shipping date, we will offer a refund or resend the product at our expense. Exceptions apply to certain shipping methods and destinations.
Can I cancel or change an order?
A full refund is available for orders cancelled before being processed and shipped by our warehouse. If you need to cancel, please reach out to us as soon as possible through our Contact Page or by emailing hello@ayreactive.com.
What happens if my product is damaged?
A full refund or replacement will be provided for items that arrive damaged within 30 days of delivery. All refund or replacement requests for damaged products will need to be validated through photo or video evidence submitted to us for approval prior to a refund being issued.
Important Note: In most cases, customers don’t need to return the product to us to get a refund or replacement (excluding weighted products).
What happens if my order says it has been delivered?
We will not process refunds or replacements if the tracking information indicates the order was delivered. In cases where the package wasn’t received, a non-delivery certification from the local post office is required for a refund or replacement.